Your Key Responsibilities

As a member of the Ship’s Crew, you will be cross-trained to work in two main areas:

1. Informational Guide

• Greet Guests: Enthusiastically welcome all visitors to the museum ship.
• Tell the Story: Provide engaging information and facts about the ship’s history, culture, and crew to individuals and groups.
• Assist Visitors: Answer questions and guide guests through various tour areas.
• Daily Upkeep: Ensure the ship’s presentation is excellent by performing daily cleaning of the tour route, restrooms, and removing cobwebs and debris.

2. Admissions & Retail Operations (Ship’s Store & Ticket Booth)

• Frontline Welcome: Serve as the museum’s first friendly face, enthusiastically greeting guests and handling arrivals with efficiency and professionalism.
• Sales and Transactions: Accurately process and manage all admission ticket sales and merchandise purchases using the computerized POS system.
• Daily Reconciliation: Perform daily counting and balancing of all cash and credit card sales.
• Logistics & Communication: Provide clear parking instructions and use the radio to communicate vital information (attendance, safety) with staff aboard the ship.
• Area Presentation: Maintain a clean, organized, and inviting environment in both the Ship’s Store and Ticket Booth area through light cleaning.

What We Look For

We value your skills and your positive attitude! To be successful in this role, you should have:

• Friendly Personality: A genuinely warm, outgoing, and professional approach toward all guests and co-workers.
• Clear Communication: The ability to read, write, and clearly understand and follow both written and spoken directions.
• Basic Math & Computer Skills: Ability to operate a computerized cash register/POS system with accuracy.
• Professional Habits: Reliability in reporting to work on time, ready to begin, and maintaining a neat, clean uniform (including nametag).

Important Physical Requirements

Working on a historic vessel requires certain physical abilities. Please consider the following:

• Stair Mobility: You must be able to safely traverse many levels of steep indoor and outdoor stairways and ladders throughout the ship.
• Endurance: The ability to stand or sit for long periods of time during the day.
• Movement: Occasional stretching, bending, and lifting/carrying of light retail items (such as boxes of merchandise).
• Weather Tolerance: You must be able to work comfortably in varied outdoor weather conditions.